Privacy Policy
Complements these terms by detailing how we collect, store and protect your personal data during account setup and ongoing play.
LEGAL REFERENCE
Our Terms Shape Your Account
basket168 operates the account, lobby and payout flow you use every time you log in. These terms explain how we run that flow, what you agree to when...
Account RulesPayment & WithdrawalDispute ResolutionAccount SecurityPolicy Updates
Policy & Jurisdiction
basket168 operates under these terms for all account holders in supported Indonesian regions. By opening your account, you confirm you are 18 or older and accept these terms in full. We follow local law where applicable and reserve the right to update these terms with notice. Your account, deposits via DANA, OVO, GoPay and QRIS, and all activity on the platform remain
subject to these terms and our privacy policy. Disputes are resolved through the channels listed below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
HELP CHANNELS
Policy Questions – Get in Touch
Team online
Live Chat
Open the chat bubble in the bottom right corner of your account dashboard. We respond during business hours to answer questions about these terms or your account status.
Email Support
Send policy questions to [email protected]. Include your account email and a clear description of your question. We aim to reply within 24 hours.
Account Help Centre
Log into your account and browse the Help section for instant answers to common policy, payment and account questions. Available 24/7 without waiting.
PLATFORM TRUST SIGNALS
Why These Terms Matter
Clear Account Rules
We spell out exactly what happens when you open an account, deposit funds or request a withdrawal. No surprises. Your balance, your control.
Payment Transparency
QRIS, DANA, OVO and GoPay transfers are covered by explicit terms so you know how long processing takes and what fees apply to your region.
Dispute Paths
If a transaction doesn't match what you expected, we lay out the steps to raise a claim and the timeline for resolution.
Security Standards
These terms bind us to protect your login details, payment data and account balance with encryption and fraud monitoring.
Withdrawal Assurance
Your winnings and remaining balance are always withdrawable under these terms. We detail processing times and any limits that may apply.
Regular Updates
We notify you of changes to these terms at least 30 days in advance. Updates reflect new payment partners, local regulations or account features.
BENCHMARKED
Consistency Across Our Policies
Account Security Policy
Outlines your responsibility to keep your login password safe and how we respond to unauthorized access reports.
Payment & Withdrawal Policy
Expands on payment method timelines, withdrawal limits and fee structures mentioned here in the main terms.
Bonus & Promotion Terms
Spells out how campaign rules, wagering requirements and claim deadlines layer on top of your base account terms.
Responsible Account Management
Defines voluntary account controls and how to request assistance if you want to pause or close your account.
Dispute & Complaint Procedure
Details the formal steps to lodge a complaint or dispute with our support team and any external arbitration process available.
Acceptable Use Policy
Lists prohibited behaviour (fraud, collusion, automation) and the account suspension or termination actions we may take.
QUICK SIGNAL
What These Terms Cover
Account Ownership & Age
You must be 21+ to open an account. One account...
Deposit & Balance Rules
Funds you deposit via QRIS, DANA, OVO or GoPay are...
Withdrawal Timelines
Requests are processed within 24 hours. QRIS and e-wallet returns...
Prohibited Activities
We don't allow multi-accounting, use of bots, collusion with other...
Dispute Resolution
If you contest a charge or transaction, contact support within...
Term Changes & Notices
We may update these terms. You'll receive notice 30 days...
Frequently Asked About Our Terms
Yes. When you sign up, you confirm you've read and accept these terms in full. You can review them anytime in your account settings or here on this page.
Minor breaches may trigger a warning or temporary account freeze. Serious violations—such as fraud or multi-accounting—result in permanent closure and any balance forfeited to basket168.
Yes, any balance you hold is withdrawable anytime, as long as your account is not frozen due to a dispute or investigation. Requests clear within 24 hours; funds reach your bank or e-wallet in 1–3 days.
These terms remain binding even after closure for disputes, chargebacks or investigations that arose during your account lifetime. We keep records for seven years to support any claim.
Deposits via QRIS, DANA, OVO and GoPay are free from basket168. Withdrawal fees depend on your bank or e-wallet provider and are shown before you confirm each request.
No. We notify you 30 days before any changes take effect. You can review the updated terms before they apply. Continuing to use your account means you accept the update.
Contact support via live chat or email with details of the player's account or behaviour. We investigate allegations of fraud, collusion or abuse and take action if warranted.